Does anyone actually enjoy contacting technical support to troubleshoot industrial system issues? Aside from being stuck with a problem you can’t fix on your own, getting support can be a real pain.
At Gray AES, we tackle technical support differently. We’re an extension of your team, ready to deploy our technical knowledge and creative problem-solving whenever you need us, all day, every day.
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Fixing Support
Our approach to technical support began in an unconventional way. We identified critical failures of current support models, which empowered us to redefine what it means to provide best-in-class technical support for our customers.
Immersive Support
We provide comprehensive support from the moment your system enters commissioning. Our technical support experts are there from the beginning, going onsite with the commissioning team to immerse themselves in the details of your project to give you true end-to-end service.
Curiosity-Driven Experts
Every member of our support team is seasoned, armed with diverse technical know-how and driven by an innate sense of curiosity and passion for knowledge. If they’re not busy supporting you, they’re leveling up their technical skills.
Always-On Support
Equipment doesn't care about business hours, and downtime costs a fortune. Our highly trained team of U.S.-based experts are just a phone call or email away, 24/7.
Service Matters
We believe in learning from the best, which is why we invest in top-notch customer service training programs for our support team. Our goal is to be nothing short of world-renowned providers of hospitality-focused service. Because it's not just about great technical support—it's about giving you an all-around amazing experience.
Supporting You Securely
Cybersecurity is never an afterthought for us—it's our foundation. We prioritize implementing top-notch cybersecurity best practices, and that extends to how we provide support. We understand the critical importance of safeguarding your systems and data, especially in regulated industries.
FAQS
You’ll immediately connect with a Gray AES team member prepared to solve your time-sensitive challenge. Our U.S.-based support team has extensive experience and a broad range of skill sets, and they’re available 24/7.
By phone, email, or our support portal.
Periodically, based on which SLA you choose, we conduct audits on your systems to ensure smooth operation without any major hiccups. If we spot any deficiencies, we handle them with care based on their urgency. We’ll notify you immediately about pressing issues like a blinking battery indicator on a PLC. We give proactive attention to matters with a longer runway, such as your server stack nearing end-of-life. We’ll also provide a thoughtful proposal for upgrading or updating your hardware.
We're Better Together
Our dynamic new company brings Gray AE, Gray Solutions, and InLine Engineers together as one, creating a powerhouse professional services organization.
Gray AES goes beyond architecture and engineering, offering one stop for solutions-driven services that cater to evolving industry needs, while allowing us to deliver unparalleled value and an exceptional customer experience.
Learn more about us
Contact Us
We offer an integrated suite of solutions-driven services that cater to evolving industry needs. Get started with our experts today.